Spa Policies
Cancellation & No-Show Policy
Your appointments are very important to the Pacific Pearl Spa team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Same day cancellations and "No Shows" will be charged 50% of the reserved service amount. This fee helps us compensate our professionals for their time and ensures we can continue providing elite service to all our guests.
Arrival & Punctuality
We recommend arriving at least 15 minutes prior to your scheduled appointment. This allows you time to check in, complete any necessary intake forms, and begin your relaxation ritual.
Please note that late arrivals will result in a shortened treatment time to ensure the next guest is not delayed. The full value of the service will still apply.
Spa Environment
To maintain our sanctuary’s tranquility, we ask that you silence all electronic devices upon entry. Please maintain a low "spa voice" throughout the facilities to respect the experience of other guests in treatment.
Medical Conditions
Please notify us at the time of booking of any high blood pressure, allergies, physical ailments, disabilities, or if you are pregnant. Some treatments may not be recommended for certain conditions.
Payments & Gratuity
We accept all major credit cards and Pacific Pearl Spa Gift Certificates. Gratuities are not included in the service price and are always at the discretion of the guest. A standard 18-20% gratuity is customary for exceptional service.